OVERVIEW

 

Results-driven Copywriter, Content Writer, and Digital Marketer with 10+ years of experience working with international startups, e-commerce brands, online educators, and service-based businesses. Strong background in SEO, customer support, and e-commerce. Known for clear communication, research-driven writing, and the ability to support global clients across multiple time zones.

 

CORE SKILLS

 

  • Copywriting & Content Writing
  • SEO Writing 
  • Blog & Article Writing
  • Long-Form Content (eBooks, guides, scripts)
  • Editing & Proofreading
  • E-commerce & Dropshipping Support
  • Customer Support (Email, Chat, Phone)
  • Social Media Management

 

TOOLS & PLATFORMS

 

Zendesk, Shopify, WordPress, Jira, Google Analytics, Surfer SEO, Frase, Jaaxy, Grammarly, Hemingway Editor, Notion, Asana, Trello, Slack, Monday, MS Office, Canva, GoHighLevel 

 

PROFESSIONAL EXPERIENCE

 

Self-Employed, Digital Marketer & Content Writer

January 2014 – Present

 

  • Delivered SEO-optimized blogs, sales copy, email campaigns, and long-form content for international clients across e-commerce, education, coaching, and SaaS industries
  • Supported dropshipping businesses with product research, listings, order fulfillment, and customer communication
  • Wrote articles, eBooks, podcast scripts, and website copy aligned with brand voice and conversion goals

 

italki, Customer Support Agent

February 2023 – February 2024

 

  • Provided high-volume email and chat support to learners and teachers worldwide
  • Maintained high customer satisfaction while hitting KPI targets

 

PCCW Teleservices, Customer Support Agent (Beijing, China)

June 2012 – December 2013

 

  • Delivered email and phone support to international clients from around the world
  • Handled complex inquiries while adhering to service-level agreements and quality standards

 

No. 17 Middle School, ESL Teacher (Hebei Province, China)

September 2009 – May 2012

 

  • Taught English to junior and senior high school students
  • Developed lesson plans and instructional materials tailored to student proficiency levels
  • Strengthened communication and cross-cultural collaboration skills

 

Convergys, Customer Support Agent (Bacolod City, Philippines)

September 2008 – July 2009

 

  • Provided email, phone, and chat support for global customers
  • Consistently met performance metrics for quality and resolution time

 

e-PLDT Ventus, Project-Hire Customer Support Representative (Iloilo City, Philippines)

October 2006 – July 2008

 

  • Delivered technical and customer support to international clients
  • Assisted users with troubleshooting and service-related issues

 

EDUCATION

 

Master of Arts in English & Literature
West Visayas State University, Philippines
November 2014 – March 2017

 

Bachelor of Arts in English & Literature
West Visayas State University, Philippines
June 2005 – March 2009